To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Haven’t received your shipment number yet? Please contact us by sending your order ID to the email below:

info@demtech.com.au or if you have other enquires, feel free to call us on 1300 300 090 

Our working hours:

MON – FRI     7:00 AM – 16:00 PM

SAT & SUN                  Closed

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

– Our products can be purchased online directly from Demtech, or from one of our many distributors nationwide:Locate Distributors

– We have an installation guide available for download on our website.

– Delivery times may vary depending on the size of your package and where you are purchasing from. Once your package leaves our warehouse we’ll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items’ details. You can click the tracking number to track your package on the carrier’s website.

– Products that are unused/undamaged may be returned to Demtech. A refund may be provided at the discretion of Demtech. Custom manufactured products can not be returned for a refund – please take care when ordering custom products.

– Once your package leaves our warehouse we’ll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items’ details. You can click the tracking number to track your package on the our website: Track Order

– Our standard shower bases/balcony panels are 45mm thick, however can be custom manufactured at varying thickness’s (25mm – 100mm). Speak to our team if you have a custom thickness requirement.

WE ARE ALWAYS HERE TO SUPPORT YOU

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Send us an email and we’ ll get in touch with you shortly.

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