We're here to help. Find an answer to a frequently asked question below.
Most asked questions
– If you have received your order and find that it is damaged, please take photos or videos on site and send them to us. Demtech will contact the carrier to resolve the issue as quickly as possible.
If you find that your parcel is missing, please notify Demtech ASAP
Insitu Systems
Orders
– For Australia, we currently accept the following payment methods:
– Visa
– Mastercard
– PayPal
– If you have received your order and find that it is damaged, please take photos or videos on site and send them to us. Demtech will contact the carrier to resolve the issue as quickly as possible.
If you find that your parcel is missing, please notify Demtech ASAP.
Delivery
– Click & Deliver is offered to customers in most locations, this includes stocked key items. Depending on the location, size, and service requested a reasonable delivery fee will be applied to the customer’s order.
The delivery fee will be calculated automatically when we have the customer shipping addresses. More information please check ourdelivery & Return Policy
– Once your package leaves our warehouse we’ll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items’ details. You can click the tracking number to track your package on the carrier’s website.
To check the status of your online order, please click on the “Track Order” tab on the bottom left hand side of the screen on the Demtech website. Enter your order ID and billing email address which can be found in your order confirmation email.
Some customers may experience a delay in receiving order confirmation emails. If you have not received an order confirmation email on the same day that you placed your order, please contact Customer Support for assistance.
– Please note that due to a high volume of online orders, there may be a delay in fulfilling your orders. Our team are working hard to prepare your orders as quickly as possible. Delivery timeframes may also vary depending on your delivery location. As we are based in Melbourne, interstate deliveries may take a few extra days.
In most cases, delivery for products purchased online will take 2–5 days, but for some products, such as Special Orders or Custom made items, it may take 7–14 days.
Return
– Products that are unused/undamaged may be returned to Demtech. A refund may be provided at the discretion of Demtech. Custom manufactured products can not be returned for a refund – please take care when ordering custom products.
More information please check ourdelivery & Return Policy
– All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card.
Proof of purchase must be provided.
– Unfortunately we cannot offer a change of mind refund or exchange on the following items:
- Custom-made products
- Any product/s specifically cut to size at your request
- Used or altered items (not in original condition)
These products can still be returned if they are defective or have been incorrectly supplied.
Let's keep in touch
Leaking showers and balconies have always been a huge issue in our industry. Since switching to Insitu Systems shower bases and balcony panels we haven’t experienced a single leak. What’s great about this system is that each product is custom manufactured to suit our project requirements and we aren’t limited to standard sizes. I can’t recommend this system highly enough.
The Demtech system provides us with a level of customization that we just couldn’t get with other products. We also know that we are going to get the same high-quality finish each and every time. Overall, we have been very impressed with the products and service provided by Demtech.
The site measure service is a must have. Demtech provide a full site report which identifies any site issues and allows us to ensure that our sites are prepared correctly and keeps our builds on schedule.
Simple system, easy to install, much easier than screeding.
Our garage looks amazing. Very happy with the result. The boys were in and out on the same day and we were able to park our car back in the garage 2 days later. Highly recommend.
